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• #Charges 9.99 by itunes refund plus

These purchases will appear on any linked card or bank account you have associated with your mobile/console provider. Roblox also accepts payment through iTunes, Xbox, Microsoft (Windows App or Xbox), and Amazon. Reporting Unauthorized Charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon Purchases Last four digits of the Credit/Debit Card used.When reporting charges make sure to provide the following: If the charge on your statement says “Roblox”, without the “Xsolla” prefix, please contact Roblox’s Customer Support team at: If the charge on your statement says “Xsolla*Roblox”, please contact Xsolla’s Customer Support team at: Please continue reading for more information on contacting us or a third-party provider for unauthorized charges.

Roblox works with multiple payment providers to provide a safe and secure purchasing experience. Once a charge has been disputed, a refund cannot be issued due to the payment provider’s dispute process. If you notice charges on your Credit/Debit card, PayPal, or Google Play account that you did not authorize, please contact Customer Support before disputing any charges. ( Click here for the next section for charges for Apple/iTunes, Microsoft Store (Windows App or Xbox), and Amazon.) Reporting Unauthorized Charges for Credit Card, PayPal, and Google Play Purchases However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers. Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Please see the RealTimes Subscription Terms for further details.Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. We do not offer refunds for subscriptions, but you may cancel at any time and no further charges will be made to your account. If you have a paid subscription, you must first cancel it and wait for the paid term to expire before you can deactivate your account. What is the difference between "cancel" and "deactivate"?ĭeactivation deletes your account and all associated content. If you signed up for SuperPass, email us to cancel your subscription. If you signed up for a paid plan on your Android, the order was processed through Google Play and you will need to cancel it through the Subscriptions section of the Google Play store ( ). You can cancel a recurring charge for an active, paid RealTimes account by following these instructions: If you signed up for a paid plan on your iPhone or iPad, the order was processed through iTunes. If you signed up for a paid RealTimes plan on your PC, access your account at, click Plans, and then click the grey Cancel Service button beneath your plan information. Your bank will usually remove the authorization within 48-72 business hours, although this varies from bank to bank. $0.80 - This isn't actually a charge, but an authorization to verify that the payment information entered is valid. $14.99 or $34.99 - This corresponds to a monthly or quarterly subscription to SuperPass for U.S. $4.95 or $6.95 - This corresponds to a monthly subscription to SuperPass Asia Pacific and Unlimited Movies, available in Asia and Australia. Note: A $9.99 recurring monthly charge could also be a GameHouse FunPass subscription. $9.99 or $99.99 - This corresponds to either a monthly or annual subscription to RealTimes Unlimited, with unlimited cloud storage space and other benefits. $4.99, $24.99 or $49.99 - This corresponds to either a monthly or annual subscription to RealTimes Premium, with 25 GB of cloud storage space and other benefits. Below is a list of common charge amounts and the products they represent keep in mind that your charge may be slightly different due to your state's sales tax.

#Charges 9.99 by itunes refund plus

If your credit card statement includes the words REAL * or RN *, you have either purchased RealPlayer Plus or signed up for one of our subscriptions, such as RealTimes (formerly RealPlayer Cloud) or SuperPass.